ChatRep Pricing
Support that fits your business and budget.
Equip your own team with ChatRep’s AI platform, get help from our shared support team, or hire dedicated employees in the Philippines.
Our flexible BPO and outsourcing options bring together company knowledge, practical AI assistance, and capable people. Choose the level of support you need today, with room to grow.
Platform
Your own people, powered by ChatRep's knowledge, training and AI tools.
Starting at
$500 /month
Custom Trained AI
AI Maintenance
AI Assistance
3 Seats Included
1-Yr Agreement
Shared Support
Reliable human support from a team that knows your business, without a full-time hire.
Starting at
$1000 /month
ChatRep Platform
Onsite Training
Team Management
Custom Reporting
1-Yr Agreement
Dedicated Team
Full-time professional who becomes an extension of your business and brand.
Starting at
$2000 /month
All Shared Support
Hiring to your spec
Partnered onboarding
100% Dedicated
1-Yr Agreement
Estimate the Cost of Hiring with ChatRep
Estimated Cost (USD)
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What Your Investment Includes
Dedicated teams paired with custom trained AI Assistance.
Our staffing services include training, ongoing team management, and support for the people representing your business. For dedicated employees, we also handle recruitment, payroll, benefits, and employment administration. You work directly with your team on priorities and results.
The ChatRep platform brings your company’s knowledge into everyday work. Custom AI guidance helps your team find information and prepare responses, while conversation history, reporting, and employee status give you visibility. We help maintain that knowledge as your business changes.
How dedicated employee pricing works
Each employee has a monthly staffing rate based on their role, experience, and responsibilities. Add those staffing rates together, then add one $500 monthly platform fee for your business.
For example, three employees at $1,500 each cost $4,500 per month for staffing. With the platform fee, your total is $5,000 per month.
The platform fee is charged once per business, regardless of how many ChatRep employees you hire.
The right experience for the work
An employee handling everyday customer questions needs different experience from a marketing manager responsible for campaign strategy. Your pricing should reflect those differences.
We work with you to define the responsibilities, skills, and experience each role requires. The calculator provides a starting estimate; your final quote reflects the positions and support you need.
Shared support, with a clear scope
Shared support is designed for businesses that need reliable help without a full-time dedicated employee. Your monthly plan covers an agreed workload and coverage schedule, with the ChatRep platform included.
Before you start, we define the types of requests, expected volume, and support hours together. If demand grows beyond that scope, we’ll discuss additional capacity or dedicated support before changing your plan.
Dedicated people who become part of your team
Quality outsourcing depends on the people doing the work. ChatRep focuses on capable, dedicated employees who learn your expectations and build familiarity with your customers.
You work directly with them, sharing priorities, giving feedback, and shaping how they represent your company. ChatRep supports recruitment, onboarding, and ongoing management, helping your employees become a dependable extension of your business.
Bring your own people
For companies that want to enable their own teams, we have a platform only option. Our platform includes all of our core functionality. We work with you to build your custom trained AI model and maintain it's accuracy over time through ongoing updates, maintenance and refinement.
You are free to deploy AI chat widgets, use our platform for scheduling, support ticketing system, live handoffs and even outbound campaigns.
Need Help Choosing?
Tell us about your workload, priorities, and budget. We’ll help you choose the right plan and staffing approach.
Built around your customers
Technology helps. People make it personal.
AI helps your team arrive at a conversation informed and prepared. People make sense of what the customer needs, including the concerns that don’t fit neatly into a standard answer.
That combination creates room for better service: less time searching, more time listening, and thoughtful follow-through. Whether answering a question or helping a prospect take the next step, your ChatRep team works to earn trust and strengthen your brand.
Pricing FAQs
Know what to expect.
Answers to common questions about platform fees, staffing estimates, and shared support.
Is the platform fee included?
Shared Support staff includes our platform. For dedicated staffing, your total is the combined monthly employee rates plus one $500 platform fee. For example, 3 team members at $2000/mo each would total $6000 plus $500 platform fee.
What happens if my shared support needs increase?
We agree on your workload and coverage before you start. If your needs exceed that scope, we’ll review the options with you, such as additional shared capacity or a dedicated employee. Any change in pricing is discussed with you before it takes effect.
Can I use ChatRep with my own employees?
Yes. Platform Only is designed for businesses with their own staff. Starting at $500 per month, it includes three seats, custom AI knowledge, ongoing maintenance, and AI assistance for your team. Tell us if you need additional seats so we can include them in your quote.
Is the calculator a final quote??
AI helps with information and preparation. Your employees apply judgment, review suggested responses, handle exceptions, and build customer relationships. When an issue needs clarification or your involvement, they can bring it to your attention.
Let's find the right fit
Tell us what you need. We’ll help you price it.
Whether you’re supporting an existing team or building a new one, we’ll help you define the work, choose the right level of support, and understand the monthly cost.