Choose the perfect ChatRep plan for your business.

save 2 months

Starter

Our fully AI powered chat rep suitable for most solo websites.

$49 / month

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AI ChatRep Bot Create a single trained AI bot
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500 AI Message Credits 500 Monthly Chat Interactions with your trained ChatRep AI bot
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250,000 Character AI Training Ability to train your bot with approximately 100 pages of content (average 500 words per page)
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Unlimited Websites Add your bot to as many websites or subdomains as you like.
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30-Day Conversation Archive Your chat conversations are available for 30-days.
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Digital Onboarding & Support Self-Serve chatbot setup, training, ongoing fine tuning and email support.
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Human Client Manager Self-Serve tier and email support.
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Human Chat Escelation Trained Human ChatRep's available to respond to chat's that AI is not able to address.

Most Popular

Growth

More AI credits, more AI training. Great for growing businesses.

$399 / month

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AI ChatRep Bots Create up to 3 trained AI bots. Separate bots for websites, brands, use cases (i.e. sales vs support)
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5000 AI Message Credits 5000 Monthly Chat Total Interactions with your trained ChatRep AI bots
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2,000,000 Character AI Training Ability to train your bot with approximately 800 pages of content (average 500 words per page)
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Unlimited Websites Add your bot to as many websites or subdomains as you like.
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90-Day Conversation Archive Your chat conversations are available for 90-days.
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Digital Onboarding & Support Self-Serve chatbot setup, training, ongoing fine tuning and email support. No human chat escelation.
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Human Client Manager Our human client managers work with you to train your AI bots and fine tune the bots over time as your business evolves.
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Human Chat Escelation Trained Human ChatRep's available to respond to chat's that AI is not able to address.

Professional

More AI Credits + Human onboarding and AI fine tuning

$999 / month
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AI ChatRep Bots Create up to 5 trained AI bots. Separate bots for websites, brands, use cases (i.e. sales vs support)
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25,000 AI Message Credits 25,000 Monthly Chat Total Interactions with your trained ChatRep AI bots
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15,000,000 Character AI Training Ability to train your bot with approximately 6000 pages of content (average 500 words per page)
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Unlimited Websites Add your bot to as many websites or subdomains as you like.
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180-Day Conversation Archive Your chat conversations are available for 180-days.
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Digital Onboarding & Support Self-Serve chatbot setup, training, ongoing fine tuning and email support. No human chat escelation.
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Human Client Manager Our human client managers work with you to train your AI bots and fine tune the bots over time as your business evolves.
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Human Chat Escelation Trained Human ChatRep's available to respond to chat's that AI is not able to address.
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Remove ChatRep Branding Remove all instances of ChatRep branding on your website.

Enterprise

Our Enterprise plan is tailored to meet your complex requirements, featuring our most advanced AI models and comprehensive human support. This includes seamless onboarding, detailed chat monitoring, continuous AI fine-tuning, and the option for live escalation of chat sessions to highly trained representatives. 

Starter

Our fully AI powered chat rep suitable for most solo websites.

$499 / year

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AI ChatRep Bot Create a single trained AI bot
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500 AI Message Credits 500 Monthly Chat Interactions with your trained ChatRep AI bot
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250,000 Character AI Training Ability to train your bot with approximately 100 pages of content (average 500 words per page)
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Unlimited Websites Add your bot to as many websites or subdomains as you like.
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30-Day Conversation Archive Your chat conversations are available for 30-days.
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Digital Onboarding & Support Self-Serve chatbot setup, training, ongoing fine tuning and email support.
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Human Client Manager Self-Serve tier and email support.
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Human Chat Escelation Trained Human ChatRep's available to respond to chat's that AI is not able to address.

Most Popular

Growth

More AI credits, more AI training. Great for growing businesses.

$3,999 / year
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AI ChatRep Bots Create up to 3 trained AI bots. Separate bots for websites, brands, use cases (i.e. sales vs support)
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5000 AI Message Credits 5000 Monthly Chat Total Interactions with your trained ChatRep AI bots
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2,000,000 Character AI Training Ability to train your bot with approximately 800 pages of content (average 500 words per page)
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Unlimited Websites Add your bot to as many websites or subdomains as you like.
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90-Day Conversation Archive Your chat conversations are available for 90-days.
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Digital Onboarding & Support Self-Serve chatbot setup, training, ongoing fine tuning and email support. No human chat escelation.
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Human Client Manager Our human client managers work with you to train your AI bots and fine tune the bots over time as your business evolves.
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Human Chat Escelation Trained Human ChatRep's available to respond to chat's that AI is not able to address.

Professional

More AI Credits + Human onboarding and AI fine tuning

$9,999 / year
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AI ChatRep Bots Create up to 5 trained AI bots. Separate bots for websites, brands, use cases (i.e. sales vs support)
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25,000 AI Message Credits 25,000 Monthly Chat Total Interactions with your trained ChatRep AI bots
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15,000,000 Character AI Training Ability to train your bot with approximately 6000 pages of content (average 500 words per page)
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Unlimited Websites Add your bot to as many websites or subdomains as you like.
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180-Day Conversation Archive Your chat conversations are available for 180-days.
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Digital Onboarding & Support Self-Serve chatbot setup, training, ongoing fine tuning and email support. No human chat escelation.
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Live Human Client Manager Our human client managers work with you to train your AI bots and fine tune the bots over time as your business evolves.
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Human Chat Escelation Trained Human ChatRep's available to respond to chat's that AI is not able to address.
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Remove ChatRep Branding Remove all instances of ChatRep branding on your website.

Enterprise

Our Enterprise plan is tailored to meet your complex requirements, featuring our most advanced AI models and comprehensive human support. This includes seamless onboarding, detailed chat monitoring, continuous AI fine-tuning, and the option for live escalation of chat sessions to highly trained representatives. 

Frequently Asked Questions

How many AI message credits do I need ?

This will vary based on the amount of traffic your site receives and how engaged your visitors are. A typical site that gets 2000 visits per day with chat enabled on each page may receive about 50 sessions per day with an average of 3 chat inquiries per session. So that translates to about 4500 message credits.

How much training information can I use to train?

We offer a range of tiers ranging from 250,000 characters to 15 million characters. To equate this to pages, there are about 5 characters per word and 500 words per page. So 250,000 characters is about equivelant to 100 pages of content. This is suitable for typical websites. For larger websites and more complex enterprise environments, we offer models that can allow up to 15 million characters per AI bot.

What can I use to train my AI bot?

Our tools allow you to train your bot using web pages, uploaded documents, PDF’s as well as manually entering FAQ’s. Our Growth tiers and above include a Client manager that helps you through the training process. They also are there to help you continue training over time as your business changes.

Why would I need more than 1 AI bot?

Most businesses will likely only need 1 AI bot. You can even add this trained AI bot on multiple websites. However, the power of an AI bot is in the training and relevance. Ideally, you would train specific bots for distinct websites and use cases. You can also set the tone and objective for each bot. So for instance, a great use is to create a sales oriented bot for your main website and a support bot trained on knowledge base and product documentation for support cases.

How do you compare to other AI Chatbots?

AI Chatbots seem to be popping up left and right. Unlike most options that simply let you create a chatbot yourself and host it, we have a team of actual humans that help train your bot and help you fine-tune the model over time. This human element is a critical difference. We even offer live human chat escelation as an option.

Does AI ever make mistakes?

Yes. Both humans and AI are prone to occassional mistakes. For our AI models, we always set the temperature to zero which is the least likely to “hallucinate.” In rare instances where a mistaken response is given, we often find it was more of a lack of training material or outdated training material. This is one reason why our model of having human support involved to fine-tune and train the models is so critical. We work with you together to continually improve chat responses from both our AI ChatReps as well as human ChatReps.

Is this difficult to integrate to our website?

Not at all. In your dashboard, there is a snippet of code that is generated that you simply paste into your overall site header. Then you are up and running. You customize the chat interface through the ChatRep admin console to meet your needs.

How do I train the AI chatbot?

Basically, you provide training material that we then incorporate into the AI model. The data is kept strictly seperated and dedicated to your specific AI bot. You can use web pages, crawl your website, upload files (.pdf, .txt, .docx), paste in raw text or provide specific FAQ’s. We work with you to suggest best practices and monitor chats to improve the responses over time by incorporating and improving training data. 

Testimonials

★★★★★

“Our business is focused on treating addiction which is a sensitive subject. We are totally impressed with how accurate and sensitive the AI model is for our business.”

– Joe Eisele
Founder InnerBalance Health Center

★★★★★

“ChatRep team has been awesome in helping us train and fine tune our model.”

★★★★★

“We were evaluating traditional BPO and found ChatRep to be even better and much less expensive.”

★★★★★

“Having a robust AI model plus live chat reps available is a powerful combo.”