Head of HR & Operations – Filled
We are a cutting-edge company specializing in AI-driven customer engagement solutions. Our flagship product integrates intelligent chatbots into business websites, combining AI with a human touch to enhance customer interactions. We are looking for a proactive Head of HR & Operations to oversee and support our growing team in the Philippines, ensuring smooth day-to-day business operations.
Description
As Head of HR & Operations, you will play a crucial role in supporting the day-to-day functions of our Manila-based team. This position requires a hands-on, resourceful professional who can handle a wide range of responsibilities, from HR administration and local compliance to bookkeeping, vendor coordination, and tax filings. Prior experience managing or supporting BPO operations is highly desirable, as you will help ensure seamless team performance and operational excellence in a hybrid AI-BPO environment.
This role is ideal for someone who is organized, detail-oriented, and comfortable operating independently in a dynamic start-up environment.
Manila, Philippines - Remote
Local Business Admin, Bookkeeping, HR, and BPO Operations Experience Required
Start-up Experience and Multi-Tasking Mindset Preferred
Responsibilities
- Oversee daily administrative operations for the Manila-based team, ensuring all tasks run efficiently and on time.
- Manage HR functions such as onboarding, employee documentation, benefits administration, and timekeeping.
- Handle local business compliance needs including business permits, SEC filings, and BIR requirements.
- Coordinate with local accountants, lawyers, and other vendors to ensure timely and accurate tax filings, payroll processing, and legal compliance.
- Support financial operations such as maintaining bookkeeping records, working with our finance team, and reconciling expenses.
- Ensure the BPO team adheres to performance standards, productivity goals, and compliance protocols.
- Assist in recruitment and retention of BPO staff, maintaining high team morale and low attrition.
- Monitor operational KPIs and provide reports or updates to company leadership.
- Serve as the primary point of contact for local employee support and office-related inquiries.
Tip: Need to feel comfortable with many filing deadlines and details.
Requirements
- 5+ years of experience in operations or office management in the Philippines.
- Prior experience in BPO operations or supporting a BPO team.
- Familiarity with local labor laws, tax regulations, and business compliance requirements.
- Strong understanding of HR practices and employee administration.
- Experience working with vendors including legal, finance, and accounting partners.
- Excellent organizational, time management, and problem-solving skills.
- Proficient in GSuite, spreadsheets, and online accounting tools (e.g., Xero, QuickBooks).
- Strong written and verbal communication skills in English.
- Ability to work independently and manage multiple operational tasks simultaneously.
Preferred Qualifications
- Experience managing administrative operations for a BPO or outsourcing company.
- Background in finance, business administration, or human resources.
- Previous experience in a start-up or high-growth company environment.
- Comfortable working across time zones with international leadership teams.
Benefits
- Competitive salary and government-mandated benefits
- Flexible remote work setup
- Opportunity to build and shape operational processes in a growing tech startup
- Exposure to global operations and cross-functional collaboration
- Supportive and people-first company culture
- Career growth and development opportunities
Sound Interesting?
If you think you are a good fit and want to join an innovative start-up organization that is transforming how companies are engaging with customers and prospects, we’d love to hear from you.