ChatRep Help Center

Frequently Asked Questions

Training your custom AI involves working with your company to decide on what data to train your chat bot with. Many companies use their website data as a start. Supplemental documents such as tutorials, support documents and even internal FAQ’s can also help improve chat responses. We get most companies up and running within just a few days and importantly, continue to fine-tune and train the model over the months to come.

Nope. We help you train your AI bot and then our platform will generate a short snippet of code. All you need to do is add this code to your website. You can choose to enter it globally on every page or on specific pages. Adding this short snippet of code is quite simple but we can even assist in this aspect if needed.

We use your publically available information to train the AI bot. If you were to sign up, we would work with you to incorporate additional information such as product documentation, FAQ’s and even manual queries. We also work with you to better refine the tone and objective of the responses. Our custom demo is simply meant to give you an overall feel for the initial capabilities of your custom AI bot.